FREQUENTLY ASKED QUESTIONS

textbook faqS

  • How do I shop at the campus store for materials?

  • What is the difference between "books" and "materials"?

  • What is an "ISBN"?

order faqS

  • What is the status of my order?

  • What are my payment options?

  • Does the bookstore sell gift cards?

shipping faqS

  • How long until I get my order?

  • How much will it cost to ship my order?

  • Can I pick up my order at the store?

return policy

  • What is your return policy on books?

  • How do I make a return to the bookstore?

  • Can I return something by mail?

book buy back

  • Can I sell my book in any condition?

  • How much will I get back for my books?

  • What if I am no longer a student?

TEXTBOOK & MATERIAL FAQs

Does the bookstore carry everything I need for class?

Books

Yes! We have all required and optional reading material recommended by the instructors available in our campus store.​

Other Course Materials

Sometimes you will be given a list of other materials needed for your class from your instructor. These may or may not be available in our campus store - please check with us first.

 

What are my textbook options?

All of the textbooks/reading materials are available as either new, used or a digital format. 

What is the difference between "textbook" vs. "course materials"?

Course materials is a broader category that includes digital materials, access codes, and supplies like carpentry tools. It's everything you need for a class.

Do I have to purchase my books at the campus bookstore?

Of course not. Some students decide to purchase their books online or other bookstores. Most students utilize their student account in the bookstore so they don't have to pay for their books and supplies out of pocket elsewhere.

What is the difference between "required", "optional" or "pick one" on the book list?
  • Required: It’s necessary for the course.

  • Optional: The instructor has suggested an item that may be helpful.

  • Pick One: Sometimes instructors provide a list of items that students can choose from to customize their experience. It’s your choice which one to pick.

 
What is an "ISBN"?

ISBN stands for "International Standard Book Number." This unique identifier of each book edition is printed on the copyright page as well as back cover near the bar code. Checking the ISBN guarantees you’ve got the right book.

What does "book edition" mean?

Your instructor will specify which edition they teach from. Using an older edition can put you at a disadvantage when assignments are made using page numbers or the material has been updated.

What is the difference between "new" and "used" copies of a textbook?

Used copies are the same edition as the new, but previously purchased by another student and may have some notes or highlighting as well as normal wear and tear.

What are "access codes"?

Some of the online courses will provide a 2 week trial period for students. Once that trial period is over, students will need to purchase access codes to remain in the online course. These are available in the Bookstore and can be purchased with the textbooks at the beginning of the semester.

Can you purchase a textbook if you're not a student? 

Yes! As long as we have enough available to our students, we are more than happy to have our textbooks available for our visitors as well.

Can you return your textbooks purchased in the bookstore? 

Students can return their books purchased during the current semester for full price within the first 2 weeks of the class start date. After that time, you will have an opportunity to sell your textbooks at the end of each semester during our Book Buy Back. Get the details here.

 

ORDER FAQs

What is the status of my order?

Books

If you submitted your book order please allow 2-3 business days for a response from our ​Bookstore Team. If it has been longer than 3 business days, please contact us here.

Apparel / Supplies

Once we get this up and running we will have an answer for you!

 

What are my payment options?

We accept the following payment options online:

American Express / Discover / MasterCard / Visa / Student Account (must be approved)

Does the bookstore sell gift cards?

We are working on a gift card option and will keep you updated.

Availability of merchandise

Our goal is to provide you with all the products and services on the website. On rare occasions, some items and services may not be available at the time of purchase. If this happens, we will make every reasonable effort to fulfill your order in a timely manner or help you make a substitution.

 

SHIPPING FAQs

How long until I get my order?

For in-stock products

  • Standard (arrives in 4-7 business days)

  • 2nd Business Day (arrives in 2-3 business days)

  • Next Business Day (arrives in 1-2 business days)

 Business days are Monday through Friday, except for holidays. 

How much will it cost to ship my order?

View the shipping rates table below for more details.

Can I pick up my order at the store?

Ship online orders to your campus store for FREE, just select 'Store Pickup' under Delivery Options when you place your order. We’ll send you email updates on your order status, and let you know when you can drop by to get your order.

* Note: Due to the COVID-19 virus, there are no students or visitors allowed on our campus at this time. We will contact you and plan a pick up time in our parking lot.

How can I track my order?

Check on your order status using the tracking number from your order status email. For easy checkout and tracking, create an account. Registered users can track orders within their eFollett Accounts:

1.  Go to My Account and login to your account

2.  Click View your Order History

3.  Click your order number

Under Order Details, click on the Tracking number

Shipping Rates:

For orders to Alaska, Hawaii, Canada or another international destination, no shipping charges or taxes will be applied at the time of checkout. Instead, we’ll contact you with information about the shipping charges and taxes. Your order will be processed only after you have approved the shipping charges/taxes - because of this, please allow extra time to complete these order types. 

Standard Shipping

$8.40

$0.00

Next Business Day

$24.00

2nd Business Day

$18.00

DOMESTIC RATE

Product Total

$0.00 - $99.99

$100.00 and up

Product Total

$0.00 and up

Product Total

$0.00 and up

 

RETURN POLICY FAQs

What is your return policy?

Books

Students can return their books purchased during the current semester for full price within the first 2 weeks of the class start date. After that time, you will have an opportunity to sell your textbooks at the end of each semester during our Book Buy Back. Get the details here.

Apparel / Supplies

All other merchandise that is unopened and in original condition can be returned within 30 days of purchase. Apparel must have original tags.

 

How do I make a return?

To make a return to the bookstore please contact us here. We will refund your purchase (minus any shipping charges) once the product is back in our campus store.

Can I return something by mail?

Yes - just follow these steps:

  1. Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.

  2. Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).

  3. Hold on to your tracking information and shipping receipt until you get your refund.

How can I track my order?
All other merchandise that is unopened and in original condition can be returned within 30 days of purchase.
Shipping Rates:

For orders to Alaska, Hawaii, Canada or another international destination, no shipping charges or taxes will be applied at the time of checkout. Instead, we’ll contact you with information about the shipping charges and taxes. Your order will be processed only after you have approved the shipping charges/taxes - because of this, please allow extra time to complete these order types. 

 

Copyright © Leech Lake Tribal College

6945 Little Wolf Road NW  |  Cass Lake, MN 56633

www.lltc.edu  |  218.335.4200

STORE INFORMATION

Store Hours

Wed & Fri: 8am-2pm

Contact Store

218.335.4214

emily.nordstrom@lltc.edu

APPAREL & SUPPLIES

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